FAQs

Shipping: Merchandise will be shipped the same day if orders are placed before 1pm or within 24 business hours from the order date and will take 2-3 business days for standard delivery anywhere within the United States. Standard International shipping will take an additional 2-3 business days. Please note that KLUSIV is not responsible for any potential delay after your item has been shipped as ship times do vary depending on your package origin and destination. KLUSIV does not take responsibility for lost, misplaced, packages stating delivered by USPS/UPS/FedEx or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. We do offer standard shipping with insurance, Priority and Express packages are automatically insured. For more information on international custom fees please contact your postal office or local government. KLUSIV does not enforce these fees so we are not able to waive the fee upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees of $14.99 are non refundable.

Returns: Exchange only of unworn items with original tags and packaging within 5 business days. All accessories and lingerie are final sale.

Custom duties and taxes: All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Klusiv.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.